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Frequently Asked Questions

Common questions about our savings products
What is the minimum amount I can save?

The minimum monthly contribution for regular savings is KES 1,000. However, different savings products may have different minimum requirements. For example, Fixed Deposits have a minimum of KES 50,000.

How is interest calculated on my savings?

Interest is calculated based on the type of savings account you have. For regular savings, interest is calculated on the average daily balance and paid annually. For fixed deposits, interest is calculated at the agreed rate for the full term and paid at maturity or at specified intervals.

Can I withdraw from my savings account anytime?

Withdrawal policies vary by account type. Regular savings accounts allow withdrawals, but you must maintain the minimum required balance. Fixed deposits have specific terms, and early withdrawal may result in reduced interest rates. Special purpose savings accounts like education or retirement savings have specific withdrawal conditions aligned with their purpose.

How do I check my savings balance?

You can check your savings balance through our mobile banking app, by visiting any of our branches, through our online banking portal, or by calling our customer service line. We also send quarterly statements to all members via email or post.

Are my savings insured?

Yes, all savings at Reli Sacco are insured through the Deposit Guarantee Fund as per SASRA regulations. This provides protection for your deposits up to the limit prescribed by law.

How do I become a member?
  • You need to fill in a membership application form and pay a membership fee of Kshs. 1000. Then submit the fully completed form to Sacco office for registration.
Must I have a guarantor to get a loan?
  • Yes currently all our loans require guarantorship; however one can be a self guarantor up to 80% of their deposits if the deposits are not committed.
What are membership requirement?
  • A fully filled membership application form
  • A copy of the National Identity Card/Passport (Both sides)
  • Two recent color passport size photographs
Can I increase or reduce my monthly contributions?

Yes, by filling in a change in share contribution form and pass it to the office or one of the SACCO officials.

How long do I need to save in order to enjoy credit facilities offered by Reli Sacco Ltd?

Consistent saving for a minimum of three (3) months qualifies for credit in the Society.

Can I apply for more than one loan?

A member can access any loan product as long as he/she qualifies for the product and has the ability to service the loan.

What is a must have when applying for a loan?

Fully completed loan application form, Sufficient number of guarantors (depends on loan type), at least 2 current pay slips, A copy of National ID, Proof of active membership for at least three months.

Can I get a loan against the 1/3 rule?

Yes, by passing your pension or salary through the RELI SACCO SASA account, the 1/3 rule will be ignored during processing of your loan.

How do I resign from the SACCO?

A member can resign from the SACCO by filling Membership withdrawal form. Any member with outstanding loan(s) withdrawing from the society while still employed shall pay full outstanding interest on the loan balance(s) and No guarantor will be allowed to resign from the society unless he or she finds another member to take his/ her place as guarantor.

How long will I wait to be loaned if my salary passes through SASA Bank?

If you are a continuing member and you have filled and submitted the change of Pay point to SASA bank form, your employer should acknowledged the request to change pay point. The member will then be eligible to loaning facility without consideration of the 1/3 rule in 1-2 days so long as all other loaning requirements have been met.